The human-centered systems lab (h-lab) headed by Prof. Dr. Alexander Maedche at the Institute for Information Systems (WIN) focuses in research, education, and innovation on designing human-centered systems for better work and life.  

Our mission is to create impactful knowledge to design human-centered systems for productivity and well-being through relevant and rigor scientific research. We build on (generative) artificial intelligence (AI) and biosignal sensor technologies in our research and follow a human-centered design process. We pursue a socio-technical research paradigm and combine empirical and design science research.

We contribute to the fields of human-computer interaction (HCI) (Mensch-Computer Interaktion) and information systems (IS) (Wirtschaftsinformatik). We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

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atruvia
Job Opportunity: Doctoral Student Position “Conversational Banking with Agentic AI and Knowledge Graphs” in cooperation with Atruvia AG

This industry-based doctoral position is offered in cooperation between the Human-Centered Systems Lab and Atruvia AG, the central IT and digitalization partner of the German Volksbanken and Raiffeisenbanken. The research focuses on innovative conversational banking solutions using agentic AI and knowledge graphs. The doctoral project is rooted in Information Systems, with interdisciplinary links to Human-Computer Interaction and Artificial Intelligence.

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Welcome Svenja Schlösser!
Welcome Svenja Schlösser!

Svenja holds a B.A. degree in Business Administration from Hochschule Düsseldorf and an M.Sc. degree in Business Information Systems from the University of Göttingen. During her studies and her work as a student researcher, she gained experience in human-centered information systems research, particularly in the areas of human-AI interaction and digital well-being. In her master's thesis, she investigated how users make sense of algorithmically curated social media feeds in the context of food- and body-related content.

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New Publication in JMIR Mental Health: LLM?Based Behavioral Activation Chatbot for Young People With Depression Using Artificial Users and Clinical Experts: Mixed Methods Evaluation
JMIR Mental Health: LLM–Based Behavioral Activation Chatbot for Young People With Depression Using Artificial Users and Clinical Experts: Mixed Methods Evaluation

Mental health chatbots are increasingly used to support people with depressive symptoms, and large language models (LLMs) make these systems more flexible than rule-based chatbots. A new study by Florian Onur Kuhlmeier, Leon Hanschmann, Melina Rabe, Stefan Lüttke, Eva-Lotta Brakemeier, and Alexander Maedche, published in the Journal of Medical Internet Research (JMIR) Mental Health , evaluates how well a GPT-4o–based chatbot delivered a behavioral activation intervention for young people with depression using sessions with artificial users and clinical expert assessment.

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DFG Priority Programme initiative "SYMBIO: Biosignal-informed hybrid intelligence? ? Invitation to Online Round Table on 4th September 2026
DFG Priority Programme initiative "SYMBIO: Biosignal-informed hybrid intelligence” – Invitation to Online Round Table on 4th September 2026

We are preparing a proposal for a DFG Priority Programme on biosignal-based hybrid intelligence (SYMBIO). The program focuses on how to achieve a symbiosis between humans and AI that balances autonomy, competence, and performance. The program aims to investigate and design human-AI collaboration systems that capture human states based on biosignals - and use this information to decide when the AI ​​should hold back, provide support, or actively call upon human expertise.

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Designing Interactive Systems Capstone Finals: Students Present Results at EnBW for Sales & Service in the Agentic Era
Designing Interactive Systems Capstone Finals: Students Present Results at EnBW for Sales & Service in the Agentic Era

In this summer semester 2026, M.Sc. students of KIT engaged as part of the lecture “Designing Interactive Systems: Human-AI Interaction” in a joint capstone project in collaboration between EnBW’s "Digital & Operations" division and the KIT Institute for Information Systems (WIN).

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Martin Feick and Felix Kretzer receive Early Career Teaching Award
Martin Feick and Felix Kretzer receive Early Career Teaching Award

We are pleased to congratulate Dr.-Ing. Martin Feick and Dr. Felix Kretzer on receiving the Early Career Teaching Award from the KIT Department of Business and Economics for their M.Sc. course Engineering Interactive Systems: AI & Wearables. The award recognizes outstanding teaching by early-career researchers. The course combines wearable sensing, AI, and human-centered design with hands-on project work in collaboration with industry. The redesigned course achieved the maximum Teaching Quality Index (LQI) of 100 and an overall evaluation grade of 1.33.

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2026 User Climate Test: Greater Potential for User-Friendly Digital Services in Germany
2026 User Climate Test: Greater Potential for User-Friendly Digital Services in Germany

UIG e.V. has published the results of the first nationwide survey of citizens regarding the user-friendliness of digital services in cities. The survey was conducted in collaboration with the Institute of Information Systems (WIN). 

Digital services have long been a part of everyday life for citizens. Municipal appointments are booked online, applications are prepared digitally, waste collection schedules are accessed via apps, and doctor's appointments are arranged digitally. A systematic nationwide study has now been conducted for the first time to assess how user-friendly these services are actually perceived by citizens.

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Participation in Dagstuhl Seminar ?From Speech Translation to Multilingual Communication ? New Research Challenges?
Participation in Dagstuhl Seminar ”From Speech Translation to Multilingual Communication – New Research Challenges”

The language barrier remains a significant impediment to seamless global communication, a challenge particularly pronounced within multilingual communities and institutions such es EU or UN. Recent advancements in AI have led to the increasing availability and use of automatic speech translation tools. However, current tools still seem to fall short of fully supporting people to overcome language barriers in everyday life, showing a gap between improvements as measured by computer scientists and as perceived by end users.  

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Seeking Climate Adaptation Managers and Municipal Practitioners Ada ? An AI-powered Climate Adaptation System
Seeking Climate Adaptation Managers and Municipal Practitioners: Ada — An AI-powered Climate Adaptation System

Climate adaptation protects local infrastructure, improves citizens' quality of life, and makes municipalities more attractive for investment—yet a lack of expertise, limited resources, and fragmented information often hinder the development of effective adaptation strategies. To address these challenges, the AI-powered climate adaptation system "Ada" is being developed at the human-centered systems lab (https://h-lab.win.kit.edu/) in collaboration with the non-profit organization UIG e.V. (https://nutzerfreundlich.digital/).

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Keynote at EUNIS 2026 on Personalized Learning Companions
Keynote at EUNIS 2026 on Personalized Learning Companions

On June 4th 2026, Prof. Alexander Maedche from the human-centered systems lab of the Institute for Information systems (WIN) gave a keynote at the EUNIS 2026 Congress in Timisoara, Romania.The keynote was titled „The Rise of Personalized Learning Companions: Where Subject-Matter Tutoring meets Self-Management“. This keynote explores the potential of personalized learning companions that combine subject-matter tutoring with self-management support. Drawing on advances in generative AI, biosignal sensing, and multimodal human-computer interaction, it discusses how future learning companions can dynamically adapt to individual learners throughout the entire learning journey to foster engagement and improve learning success.

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New Publication in Decision Support Systems (DSS) on Explainable LLM-based Open Data Assistants
New Publication in Decision Support Systems (DSS) on Explainable LLM-based Open Data Assistants

The Decision Support Systems (DSS) Journal has published the paper "Effective use of open data story authoringportals for enterprises".social good: Design principles for explainable LLM-based open data assistants". The paper is co-authored Till Carlo Schelhorn, Ulrich Gnewuch, and Alexander Maedche from the Institute for Information Systems (WIN), human-centered systems lab (h-lab) and the University of Passau.

Public access to information through open data is critical for achieving the United Nations’ Sustainable Development Goal 16, which promotes accountable and inclusive institutions. However, open data portals often present barriers, such as complex user interfaces and large data catalogs.

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Call for Applications: Information Systems Scholarship 2026/27 at KIT
Call for Applications: Information Systems Scholarship 2026/27 at KIT

Bachelor's and master's students studying information systems (IS) at KIT can apply for an IS scholarship. The scholarship will start on October 1st, 2026 and will run for 12 months. Scholarship holders are supported with 300 Euros per month. The scholarship is awarded by the non-profit association "Die Wirtschaftsinformatik e.V." and serves to promote young people in the field of IS. The scholarship is funded by companies that provide the financial support and are involved in the awarding of the scholarship. For the 2025/26 period, overall seven IS scholarships will be awarded at KIT: 3 scholarships from Schwarz Digits KG, 2 scholarships from SAP SE, and 2 scholarships from Atruvia AG. Further information on the scholarships is available via: https://wirtschaftsinformatik.de/community/stipendien-wirtschaftsinformatik/ 

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