The human-centered systems lab (h-lab) headed by Prof. Dr. Alexander Maedche at the Institute for Information Systems (WIN) focuses in research, education, and innovation on designing human-centered systems for better work and life.
Our mission is to create impactful knowledge to design human-centered systems for productivity and well-being through relevant and rigor scientific research. We build on (generative) artificial intelligence (AI) and biosignal sensor technologies in our research and follow a human-centered design process. We pursue a socio-technical research paradigm and combine empirical and design science research.
We contribute to the fields of human-computer interaction (HCI) (Mensch-Computer Interaktion) and information systems (IS) (Wirtschaftsinformatik). We believe that delivering cutting-edge knowledge and inspiring education, as well as an ongoing dialog with the public need to go hand in hand to maximize the impact of our work in organizations and society.

The paper "TESY: A Usability Test-Driven Prototyping Assistant Connecting Designers with Crowd-Testers" has been published in the Proceedings of the ACM on HCI. The paper will be presented at the ACM Conference on Computer-Supported Cooperative Work and Social Computing (CSCW). The conference is the premier venue for research in the design and use of technologies that affect groups, organizations, communities, and networks.
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The municipal utilities of Bretten had a very special new colleague during the week of March 24th to 28th 2025: "Betti," a social robot, was placed at the reception desk. Friendly and approachable, the robot introduced herself to visitors and supported typical customer requests. As part of a research project between Heidelberger Services AG (hsag) and the human-centered systems lab we investigate human-robot interaction and the design of social robots in customer service. "We are particularly interested in how open customers and employees are to social robots," explains Sandra Müller, doctoral student at h-lab.
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On May 6, 2025, the new "Industry on Campus" partnership between the Karlsruhe Institute of Technology (KIT) and EnBW Energie Baden-Württemberg AG was officially launched. The aim of the partnership is to closely integrate corporate practice and the research ecosystem to investigate and design innovative use cases for AI-based business processes at EnBW. The cooperation is embedded in the Karlsruhe Digital Service Research & Innovation Hub (KSRI) and aims to promote cooperation between KIT and EnBW in general.
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Overall, 9 members of the Institute for Information Systems (WIN) attended CHI 2025 and contributed 4 full papers and 3 late breaking work papers. Furthermore, the workshop Hybrid Automation Experience – Communication, Coordination, and Collaboration within Human-AI Teams was co-organized and a workshop poster titled “Wearable Brain-Computer Interfaces for Everyday Mental Fatigue Research” was presented in the HCI and Health Workshop.
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The Institute for Information Systems (WIN) will be represented with 8 papers at the European Conference on Information Systems, which will take place in Amman, Jordan in June. Congratulations to all authors!
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In the new public funded project MenschKI! the impact of the introduction and use of Generative AI on employees is investigated and practical solutions empowering employees for effective use of Generative AI with personalized learning and adaptation are developed. MenschKI! is is coordinated by the Institute for Information Systems (Prof. Mädche, Prof. Weinhardt) and funded by the Artificial Intelligence in Work and Society Observatory of the Digital Work Society Think Tank at the Federal Ministry of Labor and Social Affairs (BMAS) with €1.67 million.
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Niklas holds a Master of Science degree in Electrical Engineering and Information Technology with a specialization in Systems Engineering from KIT and a Bachelor of Engineering degree in Electrical Engineering with a specialization in Automation from Baden-Württemberg Cooperative State University.
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As part of the Girls’ Day 2025, the workshop ”App Development Made Easy” provided insights into the emerging field of processing and analyzing biosignals captured by sensors from mainstream mobile apps to recognize emotions and design emotion-adaptive apps for daily life of students.
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In this paper, we systematically reviewing and synthesizing
the existing literature on the machine-learning-based recognition of user traits and states using eye-tracking data. The data synthesis included a conceptual framework that covered the task, context, technology and data processing, and recognition targets.
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Felix Kretzer successfully defended his PhD thesis titled “Designing AI-Based Graphical User Interface Prototyping Assistants“ on March 27th 2025. His work contributes to the fields of human-computer interaction and information systems engineering by providing design knowledge for LLM-based GUI prototyping assistants. His findings present insights for both researchers and practitioners, enabling them to more effectively create GUI prototypes and on this basis ultimately better software systems.
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Christian Boos, Global VP and Head of Sustainability Innovation at SAP and Prof. Alexander Mädche signed a research collaboration agreement on human-centered AI for sustainable business on March 18th 2025. The collaboration focuses on designing human-centered AI-based assistants supporting sustainability professionals in their daily work to protect our planet while driving efficient businesses. As part of the collaboration multiple design science research cycles are performed.
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Moritz Langner successfully defended his PhD thesis titled “Gaze-adaptive LLM-based Reading and Writing Assistants“ on March 10th 2025. His work contributes to the human-computer interaction body of knowledge by providing empirical evidence on the feasibility of eye-based cognitive state recognition and designing gaze-adaptive LLM-based assistants. The thesis project was carried in association with the DFG-funded KD2School (https://kd2school.info/)
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