Dr. Ulrich Gnewuch
- Postdoctoral Researcher and Research Group Lead for "AI-Based Processes in Work & Life" and "Interactive Business Intelligence & Analytics Systems"
- Office Hours: by appointment
- Room: 4C-01.2
- Phone: +49 721 608-41581
- ulrich gnewuch ∂does-not-exist.kit edu
Karlsruhe Institute of Technology (KIT)
Institute of Information Systems and Marketing (IISM)
Kaiserstraße 93
76133 Karlsruhe
Research Interests
- AI-based process automation and augmentation (e.g., conversational AI, chatbots, large language models (LLMs), robotic process automation; see https://chatbotresearch.org/)
- Interactive business intelligence & analytics systems (e.g., dashboards, data platforms, forecasting support systems)
- Methodological aspects of design science research (e.g., software artifact reviews, design principles)
Short CV
| Since 07/2020 | Postdoctoral Researcher and Research Group Lead for AI-based Processes in Work & Life and Interactive Business Intelligence & Analytics Systems at the Institute of Informations Systems and Marketing (IISM) |
| 03/2022 - 06/2022 |
Visiting Researcher at HEC Montréal |
| 02/2017 - 06/2020 | Doctoral Researcher at the Institute of Informations Systems and Marketing (IISM) |
| 02/2017 - 12/2019 | Product Manager at hsag Heidelberger Services AG |
| 2011 - 2017 | B. Sc. & M. Sc. Business Informatics at University of Mannheim and Michigan State University |
Internships and work experience at HeidelbergCement AG, DENTSPLY Implants and Webmans UG
Selected Publications
- Gnewuch, U., Morana, S., Hinz, O., Kellner, R., Maedche, A. (2023). "More than a Bot? The Impact of Disclosing Human Involvement on Customer Interactions with Hybrid Service Agents". Information Systems Research (forthcoming). [LINK]
- Ruoff, M., Gnewuch, U., Maedche, A, Scheibehenne, B. (2023). "Designing Conversational Dashboards for Effective Use in Crisis Response". Journal of the Association for Information Systems (forthcoming). [LINK]
- Gnewuch, U., Morana, S., Adam, M. T. P., Maedche, A. (2022). "Opposing Effects of Response Time in Human-Chatbot Interaction: The Moderating Role of Prior Experience," Business & Information Systems Engineering, 64, 773–791. [LINK]
Teaching
| WS 2023 | Business Intelligence Systems (Lecture) | |
| SS 2023 | Designing Interactive Systems (Lecture) | |
| SS 2023 | Wirtschaftsinformatik II (Lecture) | |
| WS 2022 | Business Intelligence Systems (Lecture) | |
| SS 2022 | Designing Interactive Systems (Lecture) | |
| SS 2022 | Wirtschaftsinformatik II (Lecture) | |
| WS 2021 | Enterprise Systems (Lecture) | |
| WS 2021 | Engineering Interactive Systems (Lecture) | |
| SS 2021 | Designing Interactive Systems (Lecture) | |
| SS 2021 | Wirtschaftsinformatik II (Lecture) | |
| SS 2021 | Collaborative Development of Conversational Agents (Seminar) | |
| WS 2020 | Enterprise Systems (Lecture) | |
| SS 2020 | Designing Interactive Systems (Lecture) | |
| SS 2019 | IT Aspects of Mobile Businesses (Lecture) | |
| SS 2018 | Methods and Theories in IS Research (Seminar) |
Projects
- MeKIDI - Human-centered AI-based Process Digitalization in the Energy Industry
- Consumer Interactions with Large Language Model (LLM)-based Robot Shopping Assistants
- Designing Chatbot Analytics Systems for Customer Service
- AI Alliance Baden-Württemberg: Data Platforms
- Conversational Forecasting User Interfaces ∂ BASF
- A conversational agent for youths suffering from major depression (CADY)
- Data-Driven Chatbot Optimization
- Conversational AI in Customer Service
- Interlytics: Interactive Analytics ∂ EnBW
- DiTU - Digital Transformation in the German Utilities Industry (HSAG)
Community Work
- Vice Chair of Teaching Resources & Webmaster of AIS SIGHCI (Special Interest Group on Human-Computer Interaction)
- Track Chair, "Human-Computer Interaction" track (at WI 2023 and at WI 2022)
- Associate Editor, “AI in Business and Society” track (at ICIS 2022)
- Associate Editor, “Design Research and Methods in Information Systems” track (at ECIS 2023, ECIS 2022, and ECIS 2021)
- Associate Editor, “Artificial Intelligence and Digital Work” track (at ECIS 2022)
- Workshop Co-Organizer "Conversational Customer Interaction" at WI 2022 and at WI 2021
- Workshop Program Committee Member at the International Workshop on Chatbot Research (CONVERSATIONS 2022, CONVERSATIONS 2021, and CONVERSATIONS 2020)
- Reviewer for European Journal of Information Systems, Information Systems Journal, Business Information Systems Engineering, AIS Transactions on Human-Computer Interaction, Computers in Human Behavior, Electronic Markets, Internet Research
- Reviewer for International Conference on Information Systems (ICIS), European Conference on Information Systems (ECIS), International Conference on Design Science Research in Information Systems and Technology (DESRIST), International Conference on Wirtschaftsinformatik (WI), Americas’ Conference on Information Systems (AMCIS), International Conference on Business Process Management (BPM)