Whether it's online appointment booking, waste collection calendars, or daycare registration – digital services have long been a part of everyday life. For them to truly make life easier, they must be user-friendly. This is precisely where the first nationwide User Climate Test 2026 comes in: The non-profit organization UIG e.V., in partnership with the Institute for Information Systems (WIN) at KIT aims to determine how user-friendly digital services in German cities actually are. Citizens of German cities (with 5,000 inhabitants or more) are invited to share their experiences with municipal digital services between November 1, 2025, and April 30, 2026. Which services function smoothly, and where is there room for improvement? The survey addresses these very questions and provides cities with concrete suggestions on where their digital services can be enhanced. Participation not only makes the user-friendliness of digital services transparent but also allows citizens to actively shape the digital transformation in their cities. 

Further information is available here: https://nutzerfreundlich.digital/nutzerklima-test-2026/